Privacy policy

Last updated: 8th October 2026

At Open Chapter, protecting your personal data is important to me. This Privacy Policy explains what information is collected when you use our website, why it is needed, and how it is protected.

1. Data controller

The Open Chapter website is operated by a sole proprietorship trading under the name Open Chapter.

  • Business owner's name: Margaux CHAGNY-BLAKE
  • Email address margaux@openchaptertravel.com

If you have any questions regarding your personal data, you can contact me at this email address.

Personal data collected

When you fill out a contact form or request a travel itinerary through our website, we may collect the following information:

  • Your first and last name;
  • Your email address;
  • The destinations you are considering;
  • Your travel dates or preferred travel period;
  • Number of travellers;
  • Your estimated budget;
  • Your travel preferences and interests;
  • Any additional information you choose to provide.

Required fields are identified in the forms. Without this information, I may not be able to respond to your request.

The website does not currently offer a newsletter subscription.

3. How I use your personal data

The information collected is used exclusively to:

  • Respond to your enquiries;
  • Review your travel plans;
  • Provide you with personalised travel planning services;
  • Communicate with you about the services offered by Open Chapter;
  • Manage and provide our services if you become a client.

Depending on the purpose, the processing of your personal data is based on steps taken at your request prior to entering into a contract, the performance of a contract, or Open Chapter’s legitimate interest in responding to enquiries.

Your contact details are not used to send newsletters or unsolicited marketing communications.

4. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

As a general guideline:

  • Enquiries that do not result in a service: up to 12 months after our last communication;
  • Client data: for the duration of our business relationship and subsequently for as long as required to comply with applicable legal obligations.

Personal data that is no longer required is deleted or anonymised.

5. Sharing of Personal Data

The information you provide to Open Chapter is used to manage your enquiry and your travel plans.

Your personal data is neither sold nor shared with third parties for advertising purposes.

However, certain service providers may process personal data as part of the technical operation of the website, including:

  • Hostinger, for website hosting;
  • WordPress and WPFormsfor managing forms and enquiries;
  • Email service providers used to receive and process enquiries.

These service providers process data only insofar as necessary to provide the services required for the operation of my business.

Depending on their location and configuration, certain processing activities may involve transfers of personal data outside the European Economic Area (EEA). Where applicable, such transfers must be subject to the safeguards required under the GDPR.

6. Cookies and Tracking Technologies

During the most recent check of the website, no cookies were detected on the homepage when visiting in private browsing mode.

The website does not currently use Google Analytics through Google Site Kit, and no advertising tracking tools were identified during this check.

However, certain technical features may use storage mechanisms that are necessary for the operation or security of the website.

If analytics tools, third-party content or tracking technologies requiring consent are added in the future, this Privacy Policy will be updated and a consent mechanism will be implemented where required.

7. Data Security

Open Chapter implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure.

The website uses a secure HTTPS connection.

8. Your Rights

In accordance with the General Data Protection Regulation (GDPR), and subject to the applicable conditions, you have the following rights:

  • The right to access your personal data;
  • The right to rectify inaccurate personal data;
  • The right to request the deletion of your personal data;
  • The right to restrict the processing of your personal data;
  • The right to object to the processing of your personal data;
  • The right to data portability where applicable.

To exercise any of these rights, you can contact Open Chapter at:
margaux@openchaptertravel.com

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL).

9. Changes to this Privacy Policy

Open Chapter may update this Privacy Policy to reflect changes to the website, the services provided or applicable regulations.

The date of the most recent update is shown at the top of this page.